Responsible Gaming

Gambling Should Be Entertainment

At Vegas Hero, we believe that gambling should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. Casino games are designed with a house edge, which means that over time, the odds favour the casino. Please gamble only with money you can afford to lose.

Age Verification

Gambling is only for adults aged 18 and over in the United Kingdom. Vegas Hero is committed to preventing underage gambling. All players must verify their age during registration. If you are under 18, you must not create an account or attempt to access gambling services.

Warning Signs of Problem Gambling

Problem gambling can develop for anyone. Be aware of these warning signs:

• Chasing losses by gambling more to recover money you've lost
• Gambling with money intended for bills, rent, or essential expenses
• Hiding your gambling activity from family, friends, or partners
• Experiencing increased anxiety, stress, or mood changes related to gambling
• Unable to reduce or stop gambling despite wanting to
• Neglecting work, school, or relationships due to gambling
• Borrowing money or using credit to fund gambling
• Feeling a need to gamble with larger amounts to achieve the same excitement
• Lying about how much time or money you spend gambling
• Using gambling as an escape from problems or difficult emotions

If you recognise any of these signs in yourself or someone else, please seek help immediately.

Self-Help Tools

Vegas Hero provides several tools to help you stay in control of your gambling:

• Deposit Limits: Set a maximum amount of money you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a limit on the maximum amount you are willing to lose during a session or timeframe
• Spending Limits: Control the total amount you can spend on your account
• Reality Checks: Receive regular notifications during your play to remind you how long you've been gambling and how much you've spent
• Time-Out: Take a break from gambling for a period you choose (typically 24 hours to several weeks)
• Self-Exclusion: Exclude yourself from your Vegas Hero account for a set period (minimum 6 months) or permanently

You can access these tools through your account settings at any time. Using these tools demonstrates responsible gaming behaviour and helps protect your wellbeing.

Support Organizations

If you're struggling with gambling, confidential help is available from established support organisations:

United Kingdom

• GamCare: Free, confidential support and counselling for problem gambling. www.gamcare.org.uk
• GamStop: The National Self-Exclusion Scheme for Great Britain. Register with GamStop to exclude yourself from all online gambling operators. www.gamstop.co.uk
• Gamblers Anonymous: A peer-support fellowship offering meetings throughout the UK for those affected by problem gambling

International Support

• Australia: Gambling Help Online - www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council - www.responsiblegambling.org
• United States: National Council on Problem Gambling - www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung - www.bzga.de

All these organisations offer free, confidential support. Don't hesitate to contact them if you need help.

If You Need Help

If you're experiencing difficulty with your gambling, please reach out to one of the support organisations listed above. Help is available, and there is no shame in seeking assistance. Your wellbeing is important to us.

Remember: Gambling should remain a form of entertainment. If it's no longer fun, it's time to seek help.